7-day product return guarantee

The buyer can return or exchange any product from this online store within 7 days from the date of order placement if it does not match the description, images, or if the packaging is damaged. To return an item, the customer must contact the customer service department and refrain from any unilateral action to send the product back. Please note that in such cases, no refund will be issued, and only the product will be exchanged.

Return and Exchange Policies

Exchange or return of a purchased product is only possible if the packaging has not been opened, the product has not been used, and there are no damages. All products from this store are inspected for authenticity and quality by sales experts before being dispatched.

If the product is eligible for return or exchange, it can only be done within 7 days of purchase. After the return, the quality of the returned package will be assessed by the support team, and a refund will be issued only upon receiving approval.

The customer is required to refuse delivery of any package from the courier or post if it shows any signs of damage, defects, or deformation, and must return it immediately. If the package is opened, the store will not be responsible for its return or exchange.

If the customer cancels the purchase and the product has not yet been shipped, they may contact customer service to cancel the order. The eligibility of the returned and exchanged product is determined by the customer service department and will only be processed upon their approval. In the case of order cancellation, the payment will be refunded to the customer’s account within a minimum of 3 business days.

Conditions for Returning a Product:

• The product inside the package is broken or spilled.
• The number of products in the package is less than what was ordered.
• The product has an expiration date of less than 3 months, and this information was not mentioned on the website.
• The wrong color product was sent. (In this case, return is only possible if the packaging is unopened.)
• The received product differs from the description on the website.

Exchanging a product is subject to its availability in the inventory and its unused condition. If any of the above issues are found in the package, the return shipping cost will be covered by this “online store.”

To arrange a product return, please contact the customer service department at the following numbers:

• 09361693881
• 09361693862

The after-sales service department of the “Voland Online Store” is available to assist customers from Saturday to Thursday, 9:00 AM to 5:00 PM.